Continuous improvement

Continuous improvement (CI) is a requirement for all RTOs and is integral to maintaining quality.

It is also critical in the sustainability field where things are changing and developing quickly. It provides a mechanism to stay aware of and be able to respond to changes. It also allows you to monitor and improve your operations and this is a fundamental aspect of sustainability for any business.

The Standards for Registered Training Organisations 2015 (the standards) embed continuous improvement:

Clause 2.2
“The RTO:
a) systematically monitors the RTO’s training and assessment strategies and practices to ensure ongoing compliance with Standard 1; and

b) systematically evaluates and uses the outcomes of the evaluations to continually improve the RTO’s training and assessment strategies and practices.

Evaluation information includes but is not limited to quality/performance indicator data collected under Clause 7.5, validation outcomes, client, trainer and assessor feedback and complaints and appeals.”

A robust and effective CI system that has been established under earlier standards for RTOs  (the AQTF or the NVR standards) may meet these requirements. However, you should check that your system includes:

  • Monitoring – systematically – your compliance to Standard 1
  • Evaluation of your Quality Indicators data
  • Review of feedback, complaints, appeals
  • Validation outcomes.

Issues to consider in designing and documenting your CI system might include:

  • What data you will collect to inform your improvements, and how. You must collect the Quality Indicators data but you might want to collect additional feedback, evaluations and suggestions from learners and business clients, staff and stakeholders.
  • How you will monitor your training and assessment strategies and practices to ensure they:
    • meet the requirements of the training product
    • are responsive to industry and learner needs
    • are delivered by appropriately qualified trainers and assessors with the right resources and support services.
  • Whether you will include regular structured review against all aspects of the VET Quality Framework.
  • How you will analyse the data and put improvements into practice.